Terms & Conditions

1. Information about us is a site operated by Store More Garden Buildings Ltd. (We).  Store More Garden Buildings Ltd. is registered in England and Wales under company number 1093320 with our registered office at Edward Merton House, Park Gate Close, Bredbury Park Way, Stockport SK6 2SZ, United Kingdom. 

Our VAT number is 149496814.

2. Trade Customer status

A customer must initially obtain login details from Store More Garden Buildings Ltd. to gain access to the trade portal. We will have sole discretion as to the allocation of login details.

The customer warrants that:

They are an organisation trading in the garden or associated industries, and

They at least 18 years old.

This is a trade and information website only.

No orders can be accepted for drop ship delivery to a domestic address unless they are placed by email or other agreed method of communication with Store More Garden Buildings Ltd. (SMGB).

Trade prices viewed on this website after member login are indicative only and subject to agreement between the customer and SMGB.


3. Availability and delivery

The prices on the product pages of this website are usually the RRP which includes private house delivery except in areas subject to a surcharge.

'Delivery' means kerbside delivery. (It may be that a delivery operative may assist in placing the product in the the perimeter of a property, e.g. garden, patio or driveway. This is entirely up to their discretion having regard to all hazards involved.)

Our standard delivery is Monday to Friday. If Saturday delivery is required, this may be arranged and there may be a further charge for so doing.

Please note that all times and days for delivery are estimates given in good faith. We endeavour to deliver all products from stock in any event, within 30 days, subject to stock availability. In the event this time is extended (e.g. awaiting further supplies), we will keep the customer informed of an expected delivery date.

In the event that there are exceptional circumstances that cause us to incur extra charges, we reserve the right to apply an additional charge.

If an order is placed for delivery to an area that is subject to additional delivery charges, the order will be placed on hold and we will be in contact (by telephone or email) to provide information of the additional charges. At that point, a choice can be made as to whether to continue with the order or to cancel.

The order will be fulfilled during the expected period of despatch in the Order Acknowledgment, unless there are exceptional circumstances. 

The customer will be contacted by telephone (usually a few days prior to delivery) to make a mutually convenient appointment for us to deliver.

Upon delivery, a signature will usually be requested to acknowledge receipt.

In the event that the customer (or appointed agent) cannot arrange to receive the delivery, we can arrange to deliver in their absence having made such pre-arrangement to leave the delivery in a designated area. The customer will be requested to leave a note of authority for the delivery driver to collect.

In the exceptional event there is no one present and no note available for the driver to collect, the driver may leave the product where he deems to be a safe place. In this instance, we accept no liability for any damage results from leaving products in this manner.

If, in any event, a driver cannot leave the delivery at your requested delivery address and as a result, the goods have to be returned to the warehouse, a further charge will be incurred for delivery to be made a second time. In these circumstances if an order is subsequently cancelled a charge for the aborted delivery will be incurred up to £1/kg.

Please note that we strongly recommend that you do not book a contractor/fitter to assemble your product until you have received your delivery and you are satisfied that it suits your requirements.

4. Installation

Installation will involve preparatory procedures.  After these are completed, acceptance of an agreed installation date will imply acceptance of these terms and conditions. An additional 15 working days extension to the stated lead time will generally apply to any order for installation. This may be extended by either the installer or the customer.

The published Installation Price List will be restricted to the Store More delivery locations. Extra charges may be arranged for outlying areas.

The customer must ensure ground location is of firm and level footing with any additional materials being pre-laid in readiness. The customer must ensure that they have made adequate provision for a base prior to installation. The customer must ensure that all measurements are accurate, adequate for the shed and that the base is level.

The following options are available

  1. Timber Floor (available from Store More)
  2. Foundation Kit - where specified (available from Store More)
  3. Concrete Base (allowing 7-10 days curing time)
  4. Paving Slabs (minimum TWO INCHES)

The customer will be required to complete and sign an ‘Installation Check List’ which will accompany the order for the product.

Required measurements and further advice can be obtained from Store More Service Department, or call 0161 430 3347.

The suitability of the prepared base/ground will be entirely at the discretion of the installer upon arrival. If the installer concludes that he cannot proceed, including that the base is not properly levelled, an aborted installation charge may apply.

The area should be free from overhanging obstacles (example, tree branches, power lines etc.)

The area should allow the building to be installed providing access to all sides.

In the event that the installer has to abandon installation due to lack of adequate preparation or that the installer considers the conditions to be of such a hazardous nature that their Health & Safety might be compromised, the customer may be liable for an ‘Aborted Installation Charge’, up to the price charged for a full installation and return carriage charges.

The customer will not be liable for any additional cost in the event that installation cannot take place due to adverse weather conditions.

If the customer is absent at the time of installation they shall appoint a third party who has authority to confirm the successful completion of the installation. They will give notice to Store More prior to installation and provide written authority either to Store More or directly to the installer.

The area prepared should be free from any obstruction (example, manhole covers etc.)

Accessories can only be assembled in conjunction with a building.

Store More do not guarantee that delivery and installation will take place on the same day. If the customer insists upon this requirement, a further charge may be imposed.

In the event that delivery takes place prior to the installer arriving, the packaging must remain in tact and stored in a clean and dry location (allowing the installer an opportunity to check the contents). Missing parts will not be replaced free of charge if the package has been opened.

The customer will retain the same rights of inspection and return only before installation commences. If the customer has a reason to request dismantling and return at any time after the assembly procedure has commenced, they will be subject to our general terms and conditions for return of goods. In all instances of return, Store More reserve the right to inspect after return to the warehouse before agreeing any refund. If this inspection concludes that the product is in such a condition that a re-sale cannot be offered, a refund may not apply.

Installation of metal sheds usually includes the application of a temporary sealant to the base, as a courtesy only. In the event that weather conditions prevent the application of the sealant the materials required will be left for the customer to apply in drier conditions. If the sealant is applied by the installer, the seal cannot be guaranteed and forward maintenance will remain the responsibility of the customer.

On completion of the installation the customer/agreed third party shall sign and date an ‘Installation Note’ provided by the installer (to be returned by the installer to Store More).

Cancellation of installation by the customer can only take place without charge on a day before the agreed installation date. In the event the installation is cancelled by the customer on the day of installation, an aborted installation charge and return carriage costs may apply.

If for any reason not covered by these terms and conditions an installation cannot take place on the pre-agreed date and time, an aborted installation charge and return carriage costs may apply. 

5. Risk and title

The Products will be at the customer’s risk from the time of delivery. Ownership of the Products will only pass to the customer when we receive full payment of all sums due in respect of the Products, including delivery charges.

6. Price and payment

The Recommended Retail Price will be displayed in the open section of the website. (Subject to any periodical offers.)

The price of products quoted in the trade section is the trade price and may include minimum quantity for purchase. These prices include delivery costs (except in surcharged areas) and exclude VAT.

Prices are liable to change at any time, but changes will not affect orders which are already the subject of an Order Acknowledgement.

This website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you.  If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Acknowledgement, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

Payment will be debited at the time of order through a nominated payment system. Payment is to made against invoice on due date by direct payment into our designated bank account or by debit card.

If payment is made by Credit Card or by Cheque a charge of 2% will be made to cover the cost of processing and administration.

7. Photographs and images

Photographs and images are used to represent the style of the product only.

Colour cannot be absolutely accurate and is illustrated as a guide only.

If any accessories are included in any image these may not be included in the standard model.

8. Missing parts or damage

The customer must ensure that on final delivery, they inspect the delivered product and advise of any missing parts or damage, in any event, within 14 days.

Any missing/damaged parts will be sent by the best method (e.g. Parcelforce) the next day (subject to availability).

9. Our returns, refunds and cancellations policy

We can raise an instruction to collect only from the person or business who placed the original order

Returns are only accepted if:

-       The item is faulty; or

-       The customer has a change of mind, or has inspected the delivery and decided to request collection. In this instance, the product must remain in the original packaging and no attempt to assemble has been made. (Deduction for collection will usually be requested.)

The procedure for returns will be as follows:

When the customer contacts us, the reason for the requested return will be obtained.  If there is a valid reason for dissatisfaction, e.g. parts missing or damage to the item, we will initially request acceptance of replacement parts.

If a customer is having problems with building the product, every assistance will be offered at this point to facilitate completion.

If return is insisted upon, the customer must be aware of the following:

We cannot accept the return of goods if an attempt has been made to build the item. If the unit is not in its original packaging, has not been kept dry or has not been kept in a fit condition for transport, we may not collect. (These conditions are on a yellow sticker placed on the outside of every box.)

If information is given to justify collection, and the driver arrives to find that, in fact, the shed shows signs of assembly, or is unsuitable for transport, he may refuse to collect. 

If after opening the packaging, the reason for return is merely ‘change of mind’, providing the above conditions are met, we will collect the item, but a charge for outward and return freight will be made plus a contribution to the re-packaging costs.

Return carriage charges will only be waived if the product is proved to be faulty.

If, having inspected the contents of a package, a customer discovers missing/damaged parts and requests replacement of the said parts, once the parts have been delivered and accepted, from that point the product will be deemed to be in perfect condition.


The purpose of the inspection is to restore the product to a perfect condition, fit for re-sale.

If a return is made for faulty goods, which upon inspection by the warehouse are proved not to be faulty, the customer may incur charges for the collection and repackaging of the goods.

If upon inspection by the warehouse, it is discovered that an attempt has been made to build any returned items and it is deemed not to be faulty, the customer may incur charges for any or all of the following, collection, damages and repackaging.

If the item is in such a condition that it has to be scrapped, we will inform the customer and seek instructions on disposal. (In this case, no credit will be issued.)

We will advise of any charges after inspection. These charges will be deducted before any credit is issued.

Products can be returned within 30 days. When a product is returned, we will process the refund (less any collection charges) as soon as possible and, in any case, within 30 days of the collection. 

When return of a product to us is arranged for any reason, having inspected the returned product we will notify the customer of the proposed refund via e-mail within a reasonable period of time. 

Returned faulty products will be refunded in full, without deduction of collection charges.

In the event of requested cancellation of order before an order has been processed and/or despatched, there will usually be no charge applicable. As Store More Garden Buildings Ltd. carries only limited stock of Biohort shed products, individual orders placed will usually be ordered specially from the manufacturers. In the event that cancellation is requested after the goods have been despatched or at any time it is deemed by the manufacturer to be irreversible, there may be a cancellation charge up to the full price of the building and any additional transportation costs.

We will usually refund any money received from the customer using the same method originally used by the customer to pay for the purchase. 

10. Our liability

We warrant to the customer that any product purchased from us is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied. 

Our liability for losses suffered as a result of us breaking this agreement is strictly limited to the purchase price of the product purchased. 

This does not include or limit in any way our liability:

For death or personal injury caused by our negligence;

Under section 2(3) of the Consumer Protection Act 1987;

For fraud or fraudulent misrepresentation; or

For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by the customer and us, including but not limited to

loss of income or revenue

loss of business

loss of profits or contracts

loss of anticipated savings

loss of data, or

waste of management or office time

however arising and whether caused by tort (including negligence), breach of contract or otherwise;

11. Written communications

Applicable laws require that some of the information or communications we send should be in writing.  When using our site, the customer accepts that communication with us will be mainly electronic.

12. Notices

All notices given by a customer to us must be given to Store More Garden Buildings Ltd., Edward Merton House, Park Gate Close, Bredbury Park Way,Stockport,SK6 2SZ, Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

13. Transfer of rights and obligations

The contract between us is binding on us and on our respective successors and assigns.  The customer may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.  We may transfer, assign or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, non-happening, omission or accident beyond our reasonable control (Force Majeure Event).  Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. General terms

If we fail, at any time during the term of a Contract, to insist upon strict performance of any obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, it will not constitute a waiver of our rights or remedies and will not relieve the customer from compliance with your obligations.

If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, the term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions, which will continue to be valid to the fullest extent permitted by law.

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.  The customer will be subject to the policies and terms and conditions in force at the time of an order of products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify of the change to those policies or these terms and conditions before we the Dispatch Confirmation is sent (in which case we have the right to assume that the change has been accepted to the terms and conditions, unless the customer notify us to the contrary within seven working days of receipt of the Products).

16. Law and jurisdiction

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

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